Refund Policy

At mscartstore.live, we are committed to providing a reliable and transparent purchasing experience. Please review this refund policy carefully before completing a purchase, as it outlines the conditions under which refunds or replacements may be provided.

1. Digital Products

All products sold on mscartstore.live are digital items delivered electronically. Once a product key, license, or digital product has been delivered via email, it is considered used and is generally not eligible for return or refund.

2. Incorrect or Invalid Orders

If you receive an incorrect product or an invalid product key due to an error on our part, please contact us within 48 hours of purchase. We will verify the issue and provide a replacement or correction at no additional cost.

3. Technical Support & Activation Issues

If you experience difficulty activating a purchased product, our support team will assist you in resolving the issue. Refunds may be considered only if we are unable to provide a functional product or solution within a reasonable time after troubleshooting.

4. Order Cancellations

Orders cannot be canceled once the digital product or license key has been delivered. Please ensure all order details are accurate before completing your purchase.

5. Refund Limitations

Refunds are not available for products that have been correctly delivered and successfully activated. All sales are final unless the product is defective, invalid, or incorrectly delivered due to our error.

6. Contact Us

If you believe you qualify for a refund or need assistance with your purchase, please contact our support team at support@mscartstore.live within the applicable timeframe.